TERMS OF USE
Updated: April 22, 2025
BY ACCESSING THIS WEBSITE ("SITE"), YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS ("TERMS") STATED HEREIN. THESE TERMS GOVERN YOUR ACCESS TO AND USE OF THIS SITE.
This Site is made available by SharkNinja Operating LLC ("SharkNinja"), and all references herein to "we" or "us" refer to SharkNinja. All references herein to "you" or "user" refer to any user of this Site.
We reserve the right, in our sole discretion, to change, modify, add, or delete portions of these Terms or any aspect of the Site at any time without further notice. We will post changes to these Terms on this webpage and will indicate at the top of this page the date these Terms were last updated. Your continued use of the Site after any such changes are posted constitutes your acceptance of the new Terms.
IF YOU DO NOT AGREE TO ABIDE BY THESE OR ANY FUTURE TERMS, DO NOT USE OR ACCESS THE SITE. IT IS YOUR RESPONSIBILITY TO REGULARLY CHECK THE SITE TO DETERMINE IF THERE HAVE BEEN CHANGES TO THESE TERMS AND TO REVIEW SUCH CHANGES.
1. License grant; restrictions
SharkNinja provides you a personal, revocable, limited, non-exclusive, royalty-free, nontransferable license to use this Site conditioned on your continued compliance with these Terms. Notwithstanding the foregoing license grant, you may not modify, translate, decompile, create derivative work(s) of, copy, distribute, disassemble, broadcast, transmit, publish, remove or alter any article or other content on this site. Without limiting the foregoing, you may print and download information from this Site solely for your personal use, provided that all hard copies contain all copyright and other such notices contained in such information. You expressly acknowledge and agree that SharkNinja transfers no ownership or intellectual property interest or title in and to the Site to you or anyone else.
You may not:
i. Use any "deep link," "page scrape," "robot," "spider," or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the Site or in any way reproduce or circumvent the navigational structure or presentation of the Site to obtain or attempt to obtain any materials, documents, or information through any means not purposely made available through the Site;
ii. Attempt to gain unauthorized access to any portion or feature of the Site or any other systems or networks connected to the Site or to any SharkNinja server, by hacking, password "mining," or any other illegitimate means;
iii. Probe, scan, or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site;
iv. Reverse look-up, trace, or seek to trace any information on any other user of or visitor to the Site;
v. Take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or SharkNinja’s systems or networks or any systems or networks connected to the Site;
vi. Use any device, software, or routine to interfere with the proper working of the Site or any transaction conducted on the Site, or with any other person's use of the Site;
vii. Forge headers, impersonate a person, or otherwise manipulate identifiers in order to disguise your identity or the origin of any message or transmittal you send to or through the Site;
viii. Use the Site in a manner that could damage, disparage, or otherwise negatively impact SharkNinja or any contributor to or other user of the Site.
2. User obligations
This Site is not intended for use by children, especially children under age thirteen (13). By accessing or using this Site, you represent and warrant that you are at least eighteen (18) years of age or older, or that you have the express permission of a parent or legal guardian to access or use this Site, and your parent or legal guardian agrees to be bound by these Terms on your behalf. You acknowledge and agree that use of the Internet and access to this Site is solely at your own risk. While we have endeavored to create a secure and reliable Site, you should understand that the confidentiality of any communication or material transmitted to/from the Site over the Internet or other form of global communication network cannot be guaranteed. Accordingly, we are not responsible for the security of any information transmitted to or from this Site.
3. Proprietary rights
All text, graphics, user interfaces, visual interfaces, photographs, sounds, artwork, computer code, programs, software, products, information, articles, and documentation as well as the design, structure, selection, coordination, expression, "look and feel," and arrangement of any content contained on or available through the Site, unless otherwise indicated, are owned, controlled, and licensed by SharkNinja and its successors and assigns and are protected by law, including but not limited to, United States copyright, trade secret, patent, and trademark law, as well as other state, national, and international laws and regulations. Except as expressly provided herein, SharkNinja does not grant any express or implied right to you or any other person under any intellectual property or other proprietary rights laws or other laws, regulations, and statutes SharkNinja enforces its intellectual property rights to the fullest extent of the law. This Site is Copyright © 2015 SharkNinja Operating LLC. All rights reserved. SharkNinja owns a copyright in the contents of the Site and in the selection, coordination, arrangement, and enhancement of the content of the Site. Any downloadable or printable programs, information, articles or materials available through the Site and all copyrights, trade secrets, and know-how related thereto are owned by SharkNinja, unless otherwise indicated. All trademarks, logos, service marks and trade names (collectively, "Trademarks") display on this Site or on the content available through this Site are registered and unregistered Trademarks of SharkNinja or their respective owners. Any use of such Trademarks, including without limitation, as domain names, without the express written permission of SharkNinja or the appropriate owner is strictly prohibited.
4. User-submitted content (including blogs and forums)
This Site contains provides tools that allow you to interact with other users of the Site by posting or viewing comments or opinions ("Consumer Reviews"). This section describes the terms and conditions that are applicable to any content ("Contributions") that you submit to this Site.
Contributions
All comments or opinions expressed using the Consumer Reviews feature are those of their respective contributors and do not necessarily represent the views of SharkNinja, its management, or employees. SharkNinja is not responsible and expressly disclaims all liability for the content of any Contribution submitted by contributors to the Site. Without limiting the foregoing, SharkNinja will not be held liable for Contributions that may infringe a third party's copyright, trademark, or other intellectual property right.
The nature of some Contributions may be offensive, harmful, or inaccurate, and in some cases may be mislabeled or deceptively labeled. You agree that you are fully responsible for any Contribution that you submit to the Consumer Reviews feature. Without limiting the foregoing, SharkNinja reserves the right, but is not obligated, to monitor all submissions and exercise editorial control over all such submissions, including without limitation the right to take down or remove any Contributions. SharkNinja is not responsible for any failure to monitor, review, and/or delete any Contributions submitted to the Site.
All Contributions are deemed to be provided on a non-confidential basis. If you make a Contribution, you understand and agree that we may publish your Contribution in its entirety, as an edited version, or not at all, in our sole discretion. We may remove, alter, or otherwise edit Contributions that we deem inappropriate for any reason, in our sole discretion. You bear all privacy and other risks associated with making Contributions to this Site. Accordingly, you should avoid posting personal information such as home address or telephone number.
When you submit a Consumer Review, you may have the option to remain anonymous or include your username or your real name with your posting. Unless you choose to have your submission remain anonymous, you understand and agree that your username and/or full name may be posted along with your comment. To that extent, you do not have the same degree of privacy or confidentiality as you may receive in other areas of the Site.
Rules of conduct
You must abide by the following rules of conduct at all times while using the Consumer Reviews feature of the Site. SharkNinja may impose limits on certain aspects of the Consumer Reviews feature without notice or penalty, in our sole discretion and for any reason, including without limitation if we believe you are in breach of these rules of conduct, the Terms of this Site, or any applicable law.
1. Contributions submitted by you must not contain content that is libelous, defamatory, obscene, pornographic, abusive, harassing, threatening, violative of any third party's privacy rights, violates any applicable law, and/or contains personal information of third parties such as telephone numbers, mail, or email addresses.
2. Vulgar language and inappropriate material is prohibited. Abbreviations, self-censoring, and attempts to circumvent the censoring features of our software violates these rules of conduct. If your Contribution contains a word that is censored by the software, you must remove the word or the post.
3. The material you post must be original material in which you own the copyright and/or that you have the legal right or license to reproduce, adapt, display, and/or distribute the material to others. Do not post photos, video, software, comments, or other content that is violative of intellectual property rights of others (including, without limitation, copyright, trade secrets, and Trademarks rights) or violative of any federal, state, local, or international laws or regulations, all of which are expressly prohibited.
4. You must not post content that degrades others on the basis of gender, race, class, ethnicity, national origin, religion, sexual preference, disability, or other classification. SharkNinja will not tolerate language intended to intimidate or incite violence.
5. Do not engage in disruptive activity including without limitation persistent off-topic Contributions or comments, or statements designed to incite other users to violate these terms and these rules of conduct.
6. Do not post any instructions, software, or other materials that would harm other users' computers or allow other users to harm third parties, including without limitation by uploading viruses, worms, Trojan horses or other malicious, illegal, or unlawful code which is designed to interrupt, destroy, or limit the functionality of any software or hardware.
7. All Contributions must be written in English so that it can be properly monitored by SharkNinja and received by others.
8. If your Contribution includes a link to an outside website, you must ensure that the content of the link is appropriate for the Site. This rule applies to mentioning or referencing a website, even if the mention is not hyperlinked from your post. If you post a link or reference a website that is inappropriate, you must remove it immediately. Inappropriate links or websites include, without limitation, links and websites that lead to earning cash, banner impressions, credits, points, and other incentives.
9. Unless specifically agreed to in writing by SharkNinja, you may not use the Consumer Reviews feature for any commercial purpose. SharkNinja prohibits any actions to solicit funds, promote commercial entities or websites, or otherwise engage in commercial activity through the Consumer Reviews feature.
Ownership
SharkNinja does not claim ownership of any Contribution submitted by you or any other user. By submitting a Contribution, you grant to SharkNinja a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare derivative works of, publicly display, publicly perform, sublicense, and distribute the Contribution and derivative works. In addition, by submitting a Contribution using the Consumer Reviews feature, you grant to SharkNinja a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable license to make, have made, use, offer to sell, export, and otherwise transfer or sublicense such Contributions. You also grant SharkNinja permission to use your Contribution for commercial and noncommercial uses.
Disclaimers
In addition to, and without limiting, any other disclaimers stated in these Terms or elsewhere on the Site, SharkNinja makes no representations or warranties about any material posted on or made available through the Consumer Reviews feature, including without limitation warranties as to the quality, accuracy, completeness, or fitness for any particular purpose of such material. You are solely responsible for determining and confirming the availability, appropriateness, accuracy, sufficiency, correctness, veracity, completeness, reliability, and timeliness of all user-submitted content. The inclusion of any user-submitted content on this Site does not imply the endorsement or sponsorship of SharkNinja. You are solely responsible or any and all consequences of any activities, transactions, and relationships that you may conduct or form with other users of the Site.
5. Links to other sites
We may provide links, in our sole discretion, to other sites on the Internet for your convenience in locating or accessing related information, products, and services. These sites have not necessarily been reviewed by SharkNinja and are maintained by third parties over which SharkNinja exercises no control. Accordingly, SharkNinja expressly disclaims any responsibility for the content, materials, or accuracy of the information and/or quality of the products or services provided by, available through, or advertised on these third-party websites. These Terms and our online Privacy Policy do not apply to your interactions with third party websites.
6. Privacy of user information
Please review our online Privacy Policy, incorporated herein by reference, for information about our collection and use practices with respect to information we collect about you when you use the Site.
7. Limitation on liability and disclaimer of warranties
By using this Site, you agree that SharkNinja and its owner(s), parent, subsidiaries, affiliates, agents, representatives, and employees will have no liability whatsoever for any injuries, losses, claims, damages or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, resulting from any use Site, any failure or delay by SharkNinja in connection with Site, or the performance or non-performance of the Site's features, even if SharkNinja has been advised of the possibility of such damages. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation, computer virus, communications line failure, theft or destruction, or unauthorized access to, alteration of, or use of your personal information.
SharkNinja makes no warranty of any kind regarding the Site, which is provided on an "as is" and "as available" basis. SharkNinja expressly disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade. SharkNinja is not responsible or liable for any warranty, representation, or guarantee, express or implied, in fact or in law, relative to the Site, including without limitation that the Site will be error-free, or as to the accuracy, completeness and timeliness of any content or information distributed with respect to the Site.
SOME STATES DO NOT ALLOW THE LIMITATION OF LIABILITY AND DISCLAIMER OF IMPLIED WARRANTIES, SO THE DISCLAIMERS AND LIMITATIONS ABOVE MAY NOT APPLY TO YOU.
This provision is not enforceable in New Jersey.
8. Indemnity
You agree to defend, indemnify, and hold harmless SharkNinja and its affiliates and all of their employees, agents, directors, officers, shareholders, attorneys, successors, and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and litigation expenses) relating to or arising from any breach by you of these Terms.
This provision is not enforceable in New Jersey.
9. Arbitration and Class Action Waiver
Please read this carefully. It affects your rights. Any dispute or claim relating in any way to your use of SharkNinja’s services will be resolved by binding arbitration, rather than court.
This agreement to arbitrate is intended to be broadly interpreted, and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., or any other statute, regulation, or legal or equitable theory. You and SharkNinja hereby agree that the Federal Arbitration Act, 9 U.S.C. 1, et seq. (“FAA”) applies to this agreement to arbitrate, and governs all questions of whether a dispute is subject to arbitration. Unless you and we agree otherwise in writing, arbitration shall be administered by the American Arbitration Association’s Consumer Arbitration Rules in effect at the time of filing of the arbitration (the “AAA’s Rules”). However, just as a court would, the arbitrator or arbitrators must honor the terms and limitations in this Agreement, and can award damages and relief (including any attorneys’ fees) authorized by law and/or the AAA’s Rules. The arbitration decision and award is final and binding, with some exceptions under the FAA, and judgment on the award may be entered in any court of competent jurisdiction. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND SHARKNINJA ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING.
THIS AGREEMENT DOES NOT ALLOW FOR CLASS ARBITRATIONS EVEN IF THE PROCEDURES OR RULES OF THE AAA WOULD. RATHER, YOU AND WE ARE ONLY ENTITLED TO PURSUE ARBITRATION ON AN INDIVIDUAL, BILATERAL BASIS. FURTHER, AND UNLESS YOU AND SHARKNINJA AGREE OTHERWISE IN WRITING, THE ARBITRATOR(S) MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL PARTY’S CLAIMS WITH ANY OTHER PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR COLLECTIVE PROCEEDING.
You and SharkNinja are each responsible for our respective costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration. SharkNinja, however, will pay for the arbitration administrative or filing fees, including the arbitrator and/or other AAA case management fees, for any claim seeking $75,000 or less, unless the claim is determined by the arbitrator to be frivolous. Otherwise, the AAA’s Rules regarding costs and payment apply.
This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.
If any term of this Section (Arbitration and Class Action Waiver) is to any extent illegal, otherwise invalid, or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability; all other terms hereof shall remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable term. If application of this Severability provision should materially and adversely affect the economic substance of the transactions contemplated hereby, the Party adversely impacted shall be entitled to compensation for such adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the Party seeking such compensation.
Choice of Law/Forum Selection. In any circumstances where the agreement to arbitrate disputes permits the parties to litigate in court, these Terms shall be governed by and construed in accordance with the laws of the State of Massachusetts, excluding its conflict of law rules. You further expressly consent and agree to submit to the exclusive jurisdiction and venue of a state court of competent jurisdiction located in Massachusetts or federal court of competent jurisdiction in the District Court of Massachusetts.
10. Entire Agreement
These Terms make up the entire agreement between SharkNinja and you relating to the Site and replaces any prior understandings or agreements (whether oral or written) regarding the Site. If any of these Terms shall become invalid or unenforceable, the remaining terms shall remain in full force and effect. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
11. Credit card policy
Your telephone or online order is an offer to buy from SharkNinja. SharkNinja reserves the right not to accept an order at its sole discretion.
Once you have submitted an order, you will receive an automatic e-mail confirming the details of your order (name, address, product ordered, price, etc.). Such e-mail is a confirmation that the order has been received by SharkNinja and does not constitute acceptance of your order.
SharkNinja reserves the right at any time after receipt of your order to accept or decline your order for any reason, regardless of whether your order has been confirmed or your credit card has been charged.
Even though we try to accept all orders, sometimes this might not be possible. If your order is declined or cancelled by us after your credit card has been charged for the purchase, we will promptly issue a credit to your credit card.
Payment for the goods you order are payable by all major credit cards, PayPal, gift prepaid cards, and prepaid credit cards.
The billing address you use when placing your order must match what the respective credit card company has on file. If not, your order will not be processed due to safety and security measures that we have in place for our credit card transaction processing.
All dollar amounts shown on sharkclean.com and ninjakitchen.com are in U.S. dollars.
12. Risk of loss
All products purchased through the Site are made pursuant to a shipment contract. The risk of loss and title for such titles pass to you upon SharkNinja’s delivery of the products to the carrier.
If you have any other questions or comments, please contact customer service at 866-826-6941 from Monday to Friday 9 a.m.-9 p.m. ET and Saturday from 9 a.m.-6 p.m. ET.
13. Recipe Use
You must take reasonable precautions, and SharkNinja is not responsible if you do not. SharkNinja provides this Site as a free-to-use social site for users to share recipes and cooking tips. Unless specifically stated, recipes, cooking tips and any other information or advice on this Site have not been provided or tested by SharkNinja. While we take reasonable steps to remove any obviously faulty advice or recipes, you are responsible for making sure that you take normal precautions and use your own judgment in relation to recipes and cooking tips appearing on this Site. This includes making sure that ingredients are safe for you and anyone to whom you will serve them to eat, making sure that ingredients are properly cooked through as necessary for food safety, making sure that you use all electrical appliances in accordance with their operating instructions, and taking normal kitchen precautions such as not leaving electrical appliances unattended while in operation and not allowing children or animals to come into contact with hot or heavy items. SharkNinja is not responsible for any damage you or anyone else suffers as a result of failing to take these sensible precautions and use your own judgment. SharkNinja also does not guarantee that any recipe will achieve the desired outcome, or that any nutritional advice any user of this Site may offer is correct.
SharkNinja does not exclude or limit its liability for any liabilities which cannot legally be excluded.
SharkNinja Mobile Terms & Conditions
SharkNinja offers its customers marketing and promotional mobile alerts (e.g. cart reminders) by SMS message (the "Service") on 91734. Customers may also sign up to receive order and shipping notifications by SMS message (the "Service") on 48014. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.
Signing Up and Opting-In to the Service
Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. Only United States mobile numbers are eligible to participate. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. SharkNinja reserves the right to stop offering the Service at any time with or without notice. SharkNinja also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so.
By opting into the Service, you:
A. Authorize SharkNinja to use an automatic telephone dialing system to send recurring text messages, which may be automated, to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
A. Acknowledge that you do not have to agree to receive messages as a condition of purchase.
C. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
B. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please call 1-800-798-7398. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.
Content You May Receive
Once you affirm your choice to opt-in to the Service on 91734, your message frequency may vary based on your interactions and initiated texts. You may receive alerts about:
B. Sales and promotions
C. Product launch announcements
D. Cart reminders
E. Back in stock alerts
F. Price drop alerts
G. Low inventory alerts
Once you affirm your choice to opt-in to the Service on 48014, your message frequency may vary. You may receive alerts about:
C. An order has been placed
H. An order has been shipped
D. An order has been delivered
Charges and Carriers
Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.
Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. SharkNinja may add or remove any wireless carrier from the Service at any time without notice. SharkNinja and the mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.
To Stop the Service
To stop receiving text messages from SharkNinja, text the word STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to 91734, or to 48014 any time or reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any of the text messages you have received from SharkNinja. You can also call us at 1-800-798-7398. These are the exclusive methods for opting out. After opting out, you will receive one additional message confirming that your request has been processed.
Questions
You can text HELP for help at any time to 91734 or to 48014. This will provide you with a customer service phone number, 1-800-798-7398. You can also contact us at SharkNinja Operating LLC, 89 A Street, Needham, MA 02494.
Changes to Terms
These Mobile Terms and Conditions are subject to change at any time without notice.