Ninja Chef™ High-Speed Blender Series | Official Ninja® Product Support & Information

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Product support & information

Product series

Ninja Chef High-Speed Blender

Ninja Chef High-Speed Blender DUO

Model #s

CT810, CT800C, CT805, CT805BRN, CT810C, CT815A, CT815C, CT815Q

Ninja Chef™ High-Speed Blender
Ninja Chef™ High-Speed Blender
Motor does not start or blade assembly does not rotate.
  • Make sure the Pitcher or Single-Serve Cup is securely attached to the motor base. If the “JAR” message appears on the control panel, the Pitcher or cup is not installed correctly.
  • The unit is turned off. Press the Power button to turn on.
  • Check that the plug is securely inserted into the electrical outlet.
  • Check the fuse or circuit breaker.
  • The unit may have overloaded or overheated. If this happens, the unit will stop and the control panel will not function when modes are pressed and will display "Err". Unplug, remove jar, remove contents and wait approximately 15 minutes before using again.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Ingredients are chopped too finely or are too watery.
The ingredients have been over-processed. Use PULSE mode for controlled processing.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Ingredients collect on the lid or sides of the Pitcher.
The mixture is too thick. Add more liquid or use the Tamper to help push the ingredients toward the blades.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
You cannot create snow from solid ice.
  • Do not use ice that has been sitting out or has started to melt. Use ice straight from the freezer.
  • Start with a few pulses and then go to a continuous blending cycle.
  • For best results, use the Tamper to push the ice down toward the blades.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Motor base won’t stick to counter or tabletop.
Make sure surface and suction feet are wiped clean. Suction feet will stick only to smooth surfaces. Suction feet WILL NOT stick on some surfaces such as wood, tile, and non-polished finishes. DO NOT attempt to use the unit when the motor base is stuck to a surface that is not secure (cutting board, platter, plates, etc.)
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
The motor base moves on the countertop when processing.
Make sure surface and suction feet are wiped clean. Suction feet will stick only to smooth surfaces. Suction feet WILL NOT stick on some surfaces such as wood, tile, and non-polished finishes. DO NOT attempt to use the unit when the motor base is stuck to a surface that is not secure (cutting board, platter, plates, etc.)
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How do I remove the motor base form the countertop?
Grip the back of the unit and pull forward to release the suction cup feet.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
You get a blinking “JAR” message.
The container is not installed on the base properly. For your safety, the unit will be able to be turned on only when the container is properly installed. Please refer to the assembly pages of this instruction manual for assistance.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
You get a blinking "Err" message.
Your motor has overheated or your unit has been running for more than 2 minutes within a brief period of time. If this occurs, simply unplug the unit, remove the container, and allow unit to cool before restarting.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why can’t I run the CLEAN program twice with single-serve cup?
CLEAN mode is intended to be used as a single cycle for the single-serve cup. The unit will prohibit a user from running back-to-back CLEAN mode cycles. If the container is not completely clean after the CLEAN cycle is complete, please follow hand-washing or dishwasher instructions above.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
My Pitcher is leaking.
Be sure to not surpass the max fill lines on the pitcher.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941