Continue

OK
BackNinja®  Support Center

Product support & information

Product series

Nutri Ninja® Pro

Model #s

BL450, BL450C, BL451, BL454Q, BL455, BL456

Nutri Ninja® Pro
Nutri Ninja® Pro
Nutri Ninja® Pro
Why won't the Nutri Ninja® Pro run?
There are a few reasons why the Ninja Pulse might not be running:

First, check that the plug is securely inserted into the electrical outlet. Then, make sure the container is not filled above the Max Fill line.

Check that the single serve cup is properly seated onto the motor base by lining up the tabs on the single serve cup with the notches on the motor. Turn the single serve cup clockwise to lock into place. NOTE: If you have a BL45X DOB, the cup will not twist to lock in place.

If these steps have not resolved the issue, the motor might be overheated. Unplug the motor and let it rest for 30 minutes before using again.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why can't I produce snow from ice?
Do not use ice that has been sitting out or has started to melt. For best results use ice straight from the freezer.

Take an empty and dry container (18 or 24 oz either/or) and fill halfway with fresh ice, and place it on the motor base. We recommend use quick pulses, allowing the blades to complete stop before pulsing again. Repeat this until there is nothing but snow int he container.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why isn't it mixing well?
We recommend that you pulse ingredients for best results. Press down on the jar in short intervals for even blending and chopping. For frozen ingredients, pulse in short intervals of 2-5 seconds and repeat.

NOTE: When loading the cups, start with fresh items, then powders/nuts, add liquids, and finally frozen ingredients (fruit) or ice.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941

At the end of the power cord, there will be a 4-digit number engraved on the outside of one of the metal prongs. This is the date code of your unit, which tells you the date your unit was produced.