Product support & information
Product series
Ninja® Foodi® Pro Pressure Cooker & Air Fryer
"ADD POT" error message appears on display screen.
Cooking pot is not inside the cooker base. Cooking pot is required for all functions.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 "OTHR LID" error message appears on display screen.
The incorrect lid is installed for your desired cooking function. Place the pressure lidon the unit if you want to use the Pressure, Slow Cook, Steam, Sear/Sauté, or KeepWarm functions and ensure it is in the closed position.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 "SHUT LID" error message appears on display screen.
The crisping lid is open and needs to be closed for the selected function to start.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 "TURN LID" error message appears on the display screen.
The pressure lid is not fully installed. Turn the lid clockwise until it clicks for the selectedcooking function to start.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 "OPEN VENT" error message appears on display screen.
When set to Slow Cook or Sear/Sauté, and the unit senses pressure building up, thismessage indicates the pressure release valve is in the SEAL position.
- Turn the pressure release valve to the VENT position and leave it there for the remainderof the cooking function.
- If you do not turn the pressure release valve to the VENT position within 5 minutes, theprogram will cancel and the unit will shut off.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 "ADD WTR" error message appears on display screen when using the Steam function.
The water level is too low. Add more water to the unit for the function to continue.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 "ADD WTR" error message appears on display screen when using the Pressure function.
- Add more liquid to the cooking pot before restarting the pressure cook cycle.
- Make sure the pressure release valve is in the SEAL position.
- Make sure the silicone ring is installed correctly.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 "ERR" message appears.
The unit is not functioning properly. Please contact Customer Service at
1-877-646-5288. So we may better assist you, please register your product online at
and have the product on hand when you call.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 "ADD FOOD" message on screen when using the Sous Vide function.
Preheating is complete and you can now place the resealable bags containingfood in the water. Remove the pressure lid, add food, then reinstall pressure lid,ensuring the pressure release valve is in the VENT position.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why is my unit not powering on?
Press the Power button located directly to the right of the START/STOP button.
If the unit is still not powering on, make sure that the unit is plugged in, or try a different outlet.
If the unit is still not powering on, try an outlet in a different room.
If the unit is still not powering on, please contact Customer Service at
1-877-646-5288Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why is my unit not depressurizing/releasing pressure?
If the unit is not releasing steam in the VENT position or will not quick release, please unplug the unit from the wall and allow the unit to naturally release pressure (this can take up to an hour).
The unit will automatically start to naturally release pressure once unplugged.
Once the unit has naturally released pressure the float valve will drop down indicating that the lid is unlocked and can be removed.
If the problem is persistent, please call customer service at
1-877-646-5288Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Find My Model Number
1. Check your box
On the bottom of your box, you should see the model number near the bar code.
2. Check your base
The base of the blender (where the motor is) should have a rating label that features your model number.
3. Check your manual
Your product's model number is listed on the front cover of your instruction booklet.
Blending & Cooking
![Blending & Cooking - Where to find the model number]()
Ninja Coffee Bar®
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Cookware
![Cookware - Where to find the model number]()
Date code is engraved on the metal prong of the power plug.
NOTE: Power off unit before unplugging from outlet.
