Product support & information
Product series
Ninja® Foodi® Pro Pressure Cooker & Air Fryer
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FAQs & general information
Why is the time counting down so slowly?
You may have set hours rather than minutes. When setting time, the display will show HH:MM and the time will increase/decrease in minute increments.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 There is a lot of steam coming from my unit when using the Steam function.
It’s normal for steam to release through the pressure release valve during cooking. Leavethe pressure release valve in the VENT position for Steam, Slow Cook, and Sear/Sauté.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Is the pressure release valve supposed to be loose?
Yes. The pressure release valve’s loose fit is intentional; it enables a quick and easytransition between SEAL and VENT and helps regulate pressure by releasing smallamounts of steam during cooking to ensure great results. Please make sure it is turnedas far as possible toward the SEAL position when pressure cooking and as far aspossible toward the VENT position when quick releasing.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 The unit is hissing and not reaching pressure.
Make sure the pressure release valve is turned to the SEAL position. If you’ve done thisand still hear a loud hissing noise, it may indicate your silicone seal is not fully in place.
Press START/STOP to stop cooking, VENT as necessary, and remove the pressure lid.Press down on the silicone ring, ensuring it is fully inserted and lies flat under the ringrack. Once fully installed, you should be able to tug lightly on the ring to rotate it.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 The unit is counting up rather than down
The cooking cycle is complete and the unit is in Keep Warm mode.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why is my unit taking so long to come to pressure? How long does it take to come to pressure?
Cooking times may vary based on the selected temperature, current temperatureof the cooking pot, and temperature or quantity of the ingredients.
- Check to make sure your silicone ring is fully seated and flush against the lid. If installedcorrectly, you should be able to tug lightly on the ring to rotate it.
- Check that the pressure lid is fully locked, and the pressure release valve is in the SEALposition when pressure cooking.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Find My Model Number
1. Check your box
On the bottom of your box, you should see the model number near the bar code.
2. Check your base
The base of the blender (where the motor is) should have a rating label that features your model number.
3. Check your manual
Your product's model number is listed on the front cover of your instruction booklet.
Blending & Cooking
![Blending & Cooking - Where to find the model number]()
Ninja Coffee Bar®
![Ninja Coffee Bar - Where to find the model number]()
Cookware
![Cookware - Where to find the model number]()
Date code is engraved on the metal prong of the power plug.
NOTE: Power off unit before unplugging from outlet.
