Continue

OK
BackNinja®  Support Center

Product support & information

Product series

Ninja Specialty Coffee Maker with Thermal Carafe

Model #s

CM407BRN

Ninja™ Specialty Coffee Maker with Thermal Carafe
Ninja™ Specialty Coffee Maker with Thermal Carafe
How do I clean and descale the Ninja Specialty Coffee Maker?
Purchase the Ninja Descaling Solution
  1. Select the Full Carafe size and set the empty carafe beneath the brew basket.
  2. Use a descaling solution specifically formulated for coffee-maker cleaning and follow the directions on the package. Fill the water reservoir up to, but not exceeding, the Max Fill line (50 oz.). OR Fill the water reservoir to the Travel Mug line (16 oz.) with white vinegar, then fill the rest of the reservoir with water up to, but not exceeding, the Max Fill line. IMPORTANT: Use only white vinegar.
  3. Once the water reservoir is filled with the cleaning solution and water mixture, press the CLEAN button. IMPORTANT: If you cancel the clean cycle, your machine will not be properly descaled.
  4. The clock will display and count down the remaining clean cycle time. It takes approximately 60 minutes to complete a full cycle. Your unit will deliver a small amount of cleaning solution to distribute through the system. It will then pause, deliver additional cleaning solution, and continue for 60 minutes. The extended pauses allow for maximum cleaning and descaling. IMPORTANT: DO NOT remove the carafe at any time during the clean cycle.
  5. Upon completion, the brewer will beep, the clock will display "End," and the CLEAN light will turn off.
  6. Empty and thoroughly clean the carafe and water reservoir with warm, soapy water to remove any cleaning solution that could affect the flavor of your coffee.
  7. Fill the reservoir with fresh water up to, but not exceeding, the Max Fill line and set the empty carafe beneath the brew basket.
  8. Flush the system by running a Full Carafe, Classic brew cycle with water only. After the cycle is complete, discard the water and thoroughly clean the carafe.


  9. NOTE: To cancel the clean cycle, press the Power button or CLEAN button once. The unit will beep and stop brewing through the cleaning mixture. Continue to follow the instructions starting at Step 6.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How do I clean the coffee maker after a brew?
After the unit has cooled, remove the filter holder from the brew basket. If using a paper coffee filter, discard it. If using the permanent filter, hand-wash using warm, soapy water, or place on the top rack of the dishwasher.
Clean the frother whisk after each use. Hand-wash or place on the top rack of the dishwasher.
Hand-wash the carafe and brew-through lid. Use a bottle brush or a cloth to wash the inside of the carafe. DO NOT use a wire brush. The thermal carafe is NOT dishwasher safe.
Wipe down the main unit, showerhead, and water reservoir shelf with a damp, soft cloth. DO NOT immerse the brewer in water.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How do I clean the thermal carafe?
We recommend cleaning the thermal carafe with warm, soapy water. If you want to clean the carafe more thoroughly, we recommend using a soft foam brush. DO NOT use a wire brush. The thermal carafe is NOT dishwasher safe.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Which parts are dishwasher safe?
The glass carafe, brew-through lid, permanent filter, removable filter holder, water reservoir, flip-top lid, frother whisk, and scoop are top-rack dishwasher safe.
NOTE: The thermal carafe is NOT dishwasher safe.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How do I calibrate the coffee maker for high altitudes?
Because water boils at lower temperatures at higher altitudes, running a calibration cycle before your first brew allows the unit to detect the boiling point of water at your location. Running a calibration cycle will help deliver a consistent brew each time.

Fill the water reservoir up to, but not exceeding, the Max Fill line. Place the empty filter holder in the brew basket, and an empty vessel under the brew basket. Press and hold both CLASSIC and OVER ICE until clock displays CAL. A calibration cycle will begin. When complete, the unit will beep and "End" will appear on the clock display. Discard the water in the vessel.

NOTE: Pressing the CLASSIC, OVER ICE, or Power button will cancel the calibration cycle.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How do I find my unit's date code?
The 4-digit date code number is engraved on the outside of one of the metal prongs on the power cord plug. The Date Code tells you the date your unit was produced. For reference, see the diagram below:
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Where can I find my unit's model number?
The model number can be found on the bottom of your unit or in your Owner's Guide.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How do I clean my brewer before first use?
Wash the water reservoir, carafe, removable filter holders, and permanent filters in warm, soapy water with a soft cloth. Rinse all parts, and dry thoroughly.
Before first use, prime the system by running two Full Carafe, Classic brew cycles with water only. After each cycle is complete, discard the water.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why is the CLEAN button/indicator illuminated?
The CLEAN light illuminates when you need to run a clean cycle. If the light is on and you have recently completed a clean cycle, you may need to run another cycle to remove additional mineral buildup that occurs naturally over time.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941