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BackNinja®  Support Center

Product support & information

Product series

Ninja Specialty Coffee Maker with Thermal Carafe

Model #s

CM407BRN

Ninja™ Specialty Coffee Maker with Thermal Carafe
Ninja™ Specialty Coffee Maker with Thermal Carafe
What's the best milk to use for frothing?
For best results and to create the most froth using hot milk, we recommend using whole milk. For cold froth, we recommend skim milk.
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How do I set Delay Brew?
Turn the unit on by pressing the Power button. The unit must remain on for the Delay Brew function to work. DO NOT turn power off after setting Delay Brew.

After filling the water reservoir and adding ground coffee to the filter, be sure the reservoir, filter, and brew basket are securely in place. Place the appropriate-sized vessel under the brew basket. Press DELAY BREW. DELAY BREW will illuminate and the clock will flash “12:00” or the last Delay Brew time that was set.

While the clock is flashing, press the hour (H) or minute (M) button to set the Delay Brew start time. The AM or PM indicator will illuminate on the left side of the display as you are setting your desired time. Once the proper time has been set, select your brew size and style. The selected brew size and style will remain illuminated.

Once the time, brew size, and brew style have been set, allow DELAY BREW to stop flashing, or press DELAY BREW to activate. When activated, the unit will beep and DELAY BREW and your selected options will remain illuminated. To cancel, press DELAY BREW again.

NOTE: If you attempt to change your selections while Delay Brew is set, the unit will beep and DELAY BREW will flash. To change your selections, cancel the Delay Brew and start the programming process again.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How do I set the clock?
Once the system is plugged in and powered on, the clock on the control panel will flash to indicate that the time has not been set. Press the hour (H) or minute (M) button until you reach the current time. The AM or PM indicator will illuminate on the left side of the display as you are setting the time. After a 5-second pause, the clock will stop flashing and the clock will set.
NOTE: If the clock stops flashing and does not display the correct time, pressing the hour (H) or minute (M) button at any time will cause the clock to flash again. You can now reprogram the correct time by following the previous steps.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why is the Delay Brew button flashing/beeping when I interact with the control panel?
The unit is indiciating that the Delay Brew function has been set. To cancel, press the Delay Brew button or the Power button once. If pressing the Power button, the Delay Brew button will flash and beep for 5 seconds before Delay Brew cancels.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Does the frother produce both hot and cold froth?
Our integrated frother is capable of transforming hot or cold milk into a silky microfoam. For hot froth, the milk will need to either be preheated in the microwave for 45 to 60 seconds or simmered on a stovetop. Cold froth is made with cold milk and is an excellent addition to iced lattes or frozen blended drinks.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Can I froth non-dairy milk, such as soy or almond milk?
Yes. While we recommend dairy milk for best performance, you can also froth soy or almond milk. For better results, warm soy milk before frothing.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How do I install the whisk in the built-in frother? And how do I take it off?
To set up your frother, swing the frother arm from the back of the machine to the front until it locks into place. Install the whisk onto the integrated frother by pushing up the whisk and rotating it counterclockwise. There are also lock icons on the frother whisk to indicate which way to turn it to lock it in. To remove the frother whisk, twist it clockwise and pull down.
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How do I froth?
Pour milk into a cup until it is about 1/3 full (use more or less milk depending on your preference). For hot froth, microwave milk for 45 to 60 seconds. Move the frother to the ready position by swinging the frother arm toward the front. Hold the cup under the frother and submerge the whisk just below the surface of the milk. This allows air to fold into the milk, for the frothiest results. Press and hold the frothing button for 30 to 45 seconds. You can easily remove the whisk from the frother by twisting it clockwise. To avoid messes as you carry the whisk to your sink or dishwasher for cleaning, keep the cup under the whisk to catch any drips.

NOTE: When frothing during brewing, DO NOT reach across top of the brewer. Steam is released during the brewing processs and can result in a steam burn.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How do I clean the frother whisk?
To avoid drips and spills, hold your cup below the whisk while you carry it to your sink or dishwasher for easy cleaning. The frother whisk is top-rack dishwasher safe.
We recommend that you either hand-wash the whisk or place it on the top rack of your dishwasher. We DO NOT recommend filling your cup with soapy water and immersing the frother in it while the frother is still attached to the coffee maker.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Is there cord storage on the Ninja Specialty Coffee Maker?
You can store the cord inside the coffee maker by pushing the cord into the opening on the back of the unit.
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What are the dimensions of the Ninja Specialty Coffee Maker?
12.06 in. (L) x 8.94 in. (W) x 15.05 in. (H)
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What size paper filter fits in the brew basket?
The brew basket is designed to fit a #4 cone paper filter.
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Why is there no warming plate for the thermal carafe?
The thermal carafe has double-walled insulation, which keeps heat locked inside. The insulation barrier means the heat from the warming plate will not reach the inside of the carafe or affect the temperature of the coffee.
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How do I calibrate the coffee maker for high altitudes?
Because water boils at lower temperatures at higher altitudes, running a calibration cycle before your first brew allows the unit to detect the boiling point of water at your location. Running a calibration cycle will help deliver a consistent brew each time.

Fill the water reservoir up to, but not exceeding, the Max Fill line. Place the empty filter holder in the brew basket, and an empty vessel under the brew basket. Press and hold both CLASSIC and OVER ICE until clock displays CAL. A calibration cycle will begin. When complete, the unit will beep and "End" will appear on the clock display. Discard the water in the vessel.

NOTE: Pressing the CLASSIC, OVER ICE, or Power button will cancel the calibration cycle.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How do I find my unit's date code?
The 4-digit date code number is engraved on the outside of one of the metal prongs on the power cord plug. The Date Code tells you the date your unit was produced. For reference, see the diagram below:
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Where can I find my unit's model number?
The model number can be found on the bottom of your unit or in your Owner's Guide.
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Why is the CLEAN button/indicator illuminated?
The CLEAN light illuminates when you need to run a clean cycle. If the light is on and you have recently completed a clean cycle, you may need to run another cycle to remove additional mineral buildup that occurs naturally over time.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why is my brew basket leaking?
There are multiple reasons the brew basket might be leaking:

Reason 1:
Using both the permanent filter and a paper filter together can cause grounds to clog, and water to back up in the filter holder. Use only the permanent filter, or a paper filter.

Reason 2:
Using too much ground coffee can cause the brew basket to overflow or leak.

Reason 3:
The brew basket may not be fully closed. To ensure the brew basket is fully closed, push it in until you feel a "click" or "bump."

Reason 4:
If the brew basket is dripping after the brew is complete, move the to the closed position (denoted by the image of a water droplet with a slash through it) before removing your brewing vessel to avoid drips.

Reason 5:
Check to see if there is a circular rubber gasket on the inside of the filter holder. If it is missing, that would cause the brew basket to leak. A new filter holder is needed.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941