Continue

OK
BackNinja®  Support Center

Product support & information

Product series

Ninja® Instant Cooker

Model #s

PC101, PC100, PC101C

Ninja® Instant Cooker
Ninja® Instant Cooker
Ninja® Instant Cooker
How do I vent the unit, with Quick release (QR) or Natural Release (NR)?
To Quick Release (QR) pressure once cooking is complete and the KEEP WARM button is illuminated, turn the pressure release valve all the way to the right to the VENT position. A quick burst of steam will spurt out of the pressure release valve. When all the steam is completely released, the float valve will drop down and the unit will be ready to open. DO NOT place your hand over the valve because hot steam will release immediately.

To Natural Release (NR) pressure from the unit, DO NOT turn the pressure release valve to VENT. Instead, when cooking time is complete, wait for the unit to naturally release the pressure on its own. This can take up to 20 minutes, depending on the amount of liquid and food in the unit. During this time the unit will switch to Keep Warm mode and the clock will start counting up. When Natural Release is complete, the red float valve will drop down.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
What should I do if I accidentally pour water into the cooker base instead of the cooking pot?
Make sure that the unit is unplugged and use a large towel to absorb as much water as possible. Once the cooking base liner is completely dry, you may cook in your unit. If you experience difficulties, please contact our call center.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why is the clock counting up after cooking is complete?
After the cook time is complete, your unit will switch to Stay Warm. To indicate how long your food has been in Stay Warm mode, the unit will count up and remain on for up to 12 hours.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
When adjusting the clock, what increments of time are used?
  • Pressure Cooker: 1-minute increments for the first hour, then 5-minute increments from hour 1 to hour 4.
  • Slow Cook: 15-minute increments.
  • Sear/Saute: You cannot adjust the clock in this function.
  • Steam: 1-minute increments.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
What are the maximum cook times for each function?
  • Pressure Cooker: 4 hours.
  • Slow Cook: 12 hours.
  • Sear/Saute: You cannot set the time in this function.
  • Steam: 30 minutes.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
The unit is making a loud hissing noise.
Make sure that the pressure release valve is turned completely to the SEAL position.

If the unit is still hissing it may be an indicator that the silicone seal is not installed correctly. Press the START/STOP button to stop cooking. Turn the pressure release valve to the VENT position to remove any pressure from the unit. Once pressure is completely released remove the lid from the unit. Press down on the silicone ring that is located around the wire ring on the underside of the lid, ensuring that it is fully inserted and is lying flat.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
The pressure release valve always has steam coming out of it.
If there is steam coming out of the pressure release valve while pressure cooking make sure that the pressure release valve is in the SEAL position. Please note that if you are cooking in any other functions other than pressure cooking, the valve should be in the VENT position which will allow steam to release as needed.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why is it taking so long for the unit to come to pressure?
The amount of time it takes to build pressure varies based on the selected pressure, current temperature of the cooking pot, and the temperature or quantity of the ingredients.
  • Check to make sure that the silicone ring is fully seated and flush against the pressure lid. If installed correctly, you should be able to tug lightly on the ring to rotate it.
  • Check that the pressure lid is fully locked and the pressure release valve is in the SEAL position when pressure cooking.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How do I know if the unit is building pressure?
When the unit is building pressure rotating lights will display on the screen to indicate the unit is building pressure. Once the unit is pressurized, the screen will display start counting down the cook time. Please note that the rotating lights will also appear when the unit is preheating during the Steam function.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
What does "vEnt" mean?
If "vEnt" appears on the display screen it means that there is pressure building in the unit while using the SLOW COOK or SEAR/SAUTE function. Make sure that the pressure release valve is in the "VENT" position by turning the valve to the right.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
What does "ovHt" mean?
If "ovHt" appears on the display screen it means that the water level is too low. To continue using the cooking function you must add water. While adding water, check to ensure that the silicone ring is installed properly.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why is the timer counting down slowly?
If the timer is counting down slowly you may have set the unit to hours instead of minutes. When setting the time the display will default to minutes when using the Pressure Cooker and Steam functions. It will automatically default to hours when using the Slow Cook function.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How can I tell when the unit is pressurizing?
Rotating lights will display on the screen to indicate the unit is building pressure. Once the unit is pressurized, the screen will display the set cook time counting down.

Please note that rotating lights will also display during the Steam function’s preheat time.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
There is a lot of steam coming from my unit when using the Steam function.
It’s normal for steam to release through the pressure release valve during cooking. Leave the pressure release valve in the VENT position when using Steam, Slow Cook, and Sear/Sauté.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why is the pressure release valve so loose?
The pressure release valve’s “loose” fit is intentional; it enables a quick and easy transition between SEAL and VENT and helps regulate pressure by releasing small amounts of steam during cooking to ensure great results. Make sure it is placed as far as possible toward the SEAL position when pressure cooking, and is rotated as far as possible toward the VENT position when quick releasing.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How long does the unit take to depressurize?
Quick release is about 2 minutes or less. Natural release can take up to 20 minutes or more, depending on the type of food and/or the amount of ingredients in the pot.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why can’t I take the pressure lid off?
As a safety feature, the pressure lid will not unlock until the unit is completely depressurized. Turn the pressure release valve to the VENT position to quick release the pressurized steam. A quick burst of steam will spurt out of the valve. When the steam is completely released, the unit will be ready to open, indicated by the red float valve being in the lowered position. Turn the pressure lid counterclockwise, then lift it up and away from you.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
“E” code appears.
The unit is not functioning properly. Please contact Customer Service at 1-877-646-5288.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
I can't install the lid.
If you are having trouble installing the lid, check to ensure that the silicone ring is securely in place. Make sure that the arrow on the lid is aligned with the arrow on the cooker base, then turn the lid clockwise until it locks into place.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941

At the end of the power cord, there will be a 4-digit number engraved on the outside of one of the metal prongs. This is the date code of your unit, which tells you the date your unit was produced.