Product support & information
Product series
Ninja Coffee Bar® with Thermal Carafe
Model #s
CF085,
CF085C,
CF085Q,
CF085REF,
CF085W,
CF085Z,
CF086,
CF086C,
CF087,
CF087W
Back
/
FAQs & general information
I turned the warming plate off by pressing STAY WARM, but the HOT SURFACE light is still on.
On the glass carafe version, the HOT SURFACE indicator is a safety feature that illuminates when the warming plate is hot. The HOT SURFACE indicator will remain on until the warming plate has cooled to a safe temperature. Do not touch the surface when this light is illuminated.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 If my unit comes with a permanent coffee filter, do I need to also use a paper filter?
No, a paper filter and the permanent filter should NOT be used together when brewing coffee. Using both the permanent filter and a paper filter may result in clogging or water and/or coffee backing up in the brew basket.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 What grind size of coffee and what size paper filter should I use?
A medium grind coffee is recommended. The brew basket is designed to fit a #4 cone paper filter.
Note: Some models come with a permanent filter and should not be used with a paper filter.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why did the brewing cycle produce less coffee than expected?
Each size and brew type produces a different amount of coffee to optimize strength and taste. For example, Rich brew will yield less coffee than Classic brew, while Over Ice produces a concentrated amount of coffee that drips over ice to create an iced coffee that's never watered down. Specialty brew will always produce 4 oz. of coffee.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why does the brew basket drip after the brew cycle is complete?
Once the brew cycle is complete, move the drip stop to the closed position (denoted by the image of a water droplet with a slash through it) before removing your brewing vessel to avoid drips.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why is my Over Ice brew not brewed cold?
Ensure your cup, travel mug, or carafe is filled all the way to the top with ice cubes before brewing. Your Ninja Specialty Coffee Maker will brew at elevated temperatures to lock in the best flavor, then the ice will cool the brewed coffee or tea to the perfect temperature.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why is there no warming plate on the thermal carafe model?
The thermal carafe has double-walled insulation, which keeps heat locked inside. The insulation barrier means the heat from the warming plate will not reach the inside of the carafe or affect the temperature of the coffee.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why is there water left in the reservoir after a brew?
The water reservoir markings are minimum fill lines that indicate the amount of water needed for that brew size. However, all brew styles use different amounts of water to create the proper flavor and concentration, so occasionally some water may remain in the reservoir.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 How long does it take for the coffee maker to preheat?
After turning on the unit, the preheat notification will illuminate for 3 minutes as the brewer warms up. Once it has warmed up to the proper temperature, the preheat notification will turn off, indicating it is time to brew.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Find My Model Number
1. Check your box
On the bottom of your box, you should see the model number near the bar code.
2. Check your base
The base of the blender (where the motor is) should have a rating label that features your model number.
3. Check your manual
Your product's model number is listed on the front cover of your instruction booklet.
Blending & Cooking
![Blending & Cooking - Where to find the model number]()
Ninja Coffee Bar®
![Ninja Coffee Bar - Where to find the model number]()
Cookware
![Cookware - Where to find the model number]()
Date code is engraved on the metal prong of the power plug.
NOTE: Power off unit before unplugging from outlet.
