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BackNinja®  Support Center

Product support & information

Product series

Ninja Coffee Bar® with Glass Carafe

Model #s

CF080, CF080A, CF080C, CF080CCO, CF080CO, CF080Q, CF080REF, CF080W, CF080Z, CF081, CF082

Ninja Coffee Bar® with Glass Carafe
Ninja Coffee Bar® with Glass Carafe
Ninja Coffee Bar® with Glass Carafe
Ninja Coffee Bar® with Glass Carafe
Ninja Coffee Bar® with Glass Carafe
Ninja Coffee Bar® with Glass Carafe
Ninja Coffee Bar® with Glass Carafe
I turned the warming plate off by pressing STAY WARM, but the HOT SURFACE light is still on.
On the glass carafe version, the HOT SURFACE indicator is a safety feature that illuminates when the warming plate is hot. The HOT SURFACE indicator will remain on until the warming plate has cooled to a safe temperature. Do not touch the surface when this light is illuminated.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why did the brewing cycle produce less coffee than expected?
Each size and brew type produces a different amount of coffee to optimize strength and taste. For example, Rich brew will yield less coffee than Classic brew, while Over Ice produces a concentrated amount of coffee that drips over ice to create an iced coffee that's never watered down. Specialty brew will always produce 4 oz. of coffee.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why does the brew basket drip after the brew cycle is complete?
Once the brew cycle is complete, move the drip stop to the closed position (denoted by the image of a water droplet with a slash through it) before removing your brewing vessel to avoid drips.
Why does the brew basket drip after the brew cycle is complete?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
The clean light is on. How do I run a clean cycle?
Step 1: Unplug the unit to locate the date code on one of the metal prongs of the plug (see image below). This 4-digit number refers to the date the unit was produced. Step 2: Once you know the 4-digit date code, select the corresponding link below.
When you click the link, we will provide you a set of cleaning instructions with a downloadable Infographic PDF for your records, followed by detailed instructions on how to clean and descale the unit.

Date code ending in “16”, where the first two numbers are between 00–25, or ends in “15”

Date code ending in “16”, where the first two numbers are between 26–52

Date code ending in “17” or “18”
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
I tried to start a brew. Why is the unit beeping?
  • If there is no water in the reservoir, refill with the appropriate amount of water, and start a new brew cycle.
  • If there is water in the reservoir and the LED Drip Stop light is illuminated, then the Drip Stop is on. If a brew cycle starts with the Drip Stop on, the unit will start to beep after 20 seconds and will continue until the Drip Stop is opened, or 6 minutes have passed, at which time the brew will be canceled. Turn off the Drip Stop by moving the tab on the brew basket to the open position, denoted by the image of the water droplet. Once the Drip Stop is open, start a new brew cycle.
  • If these two steps have not resolved the issue, run a Clean cycle:


Date code ending in “16”, where the first two numbers are between 00–25, or ends in “15”

Date code ending in “16”, where the first two numbers are between 26–52

Date code ending in “17” or “18”
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why is the water reservoir leaking?
Water may drip from the reservoir when it is removed. Not to worry, this is a normal occurrence. Simply use a dry cloth to wipe away the water droplets from the machine after it has cooled. DO NOT over-fill the water reservoir. Fill the water up to, but not exceeding, the Max Fill line.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941