Ninja Hot & Cold Brewed System™ with Thermal Carafe Series | Official Ninja® Product Support & Information

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Product support & information

Product series

Ninja Hot & Cold Brewed System with Thermal Carafe

Model #s

CP307, CP307C

Ninja Hot and Cold Brew System
Ninja Hot and Cold Brew System
Ninja Hot and Cold Brew System
If my unit comes with a permanent coffee filter, do I need to also use a paper filter?
No, a paper filter and the permanent filter should NOT be used together when brewing coffee. Using both the permanent filter and a paper filter may result in clogging or water and/or coffee backing up in the brew basket.
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What grind size of coffee and what size paper filter should I use?
A medium grind coffee is recommended. The brew basket is designed to fit a #4 cone paper filter.

Note: Some models come with a permanent filter and should not be used with a paper filter.
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Why are there instructions on both sides of the Ninja Smart Scoop?
One side of our Ninja Smart Scoop is used for coffee and the other for tea. COFFEE measurements are on top, and TEA measurements on the bottom. The numbers beside the icons show the number of scoops recommended for each brew size.

COFFEE (on TOP): Use the LARGE scoop for Half Carafe, Full Carafe, or a Specialty coffee; use the SMALL scoop for all other coffee sizes.

TEA (on the BOTTOM, in GREEN): Use the LARGE scoop for Specialty tea; use the SMALL scoop for all other tea sizes.
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Why do I have to select a Tea Type?
Tea can be made from hard, dense ingredients like spices and dried fruit, or soft, delicate ingredients. Each tea type requires different brewing temperatures to yield the best flavor. The system is expertly calibrated to brew each of the major types of tea—Herbal, Black, White, Oolong, Green—at the ideal temperature, bringing out their freshest flavors and complex nuances.
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Why does it take over 10 minutes to make Cold Brew?
Cold Brew is a slow extraction process that brews at an accelerated lower temperature. Because it is brewing at a lower temperature, the brew takes longer to completely extract the flavor.
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Why is there no warming plate on the thermal carafe model?
The thermal carafe has double-walled insulation, which keeps heat locked inside. The insulation barrier means the heat from the warming plate will not reach the inside of the carafe or affect the temperature of the coffee.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Can I use tea bags in the Tea filter holder? Do I need to rip open the tea bags?
Yes, you can use tea bags in the Tea filter holder with or without the Tea permanent filter. You do not need to rip them open. Arrange the strings so they hang outside the brew basket.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Do I need to use extra coffee or tea for the different brew styles?
For Classic, Rich, Over Ice and Specialty, use the same amount of coffee or tea for each size selected. Each brew style is designed to make the strength you need using the measurements denoted on the Ninja Smart Scoop.

The only exception is Cold Brew Coffee, which will require one extra scoop.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Do I need to use the brew-through lid in the carafe?
Yes, we recommend using the brew-through lid, as it helps maintain the carafe temperature and deliver optimal flavor. If the lid is not used, or is not properly in place, heat could escape from the carafe, causing the coffee to cool rapidly.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How can I pause the brew cycle to pour a cup?
When brewing a half or full carafe, press the Drip Stop button to pause the brew cycle and pour a cup. Promptly replace the carafe and press the Drip Stop button again to complete the brew.

Note: If you forget to press the Drip Stop button to resume the brew, the unit will pause the brew, and after 30 seconds it will give you a friendly audible reminder. After 5 minutes, the brew will be canceled.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How do I adjust the automatic drip stop time to avoid liquid in brew basket after brew?
  • To extend the amount of time the drip stop remains open after a brew, press and hold the Drip Stop button until the clock display flashes either dFLt (default) or the previously specified time.
  • Press the hour (H) or minute (M) button until the desired extension time is shown: dFLt (default), :15 (+15 seconds), :30 (+30 seconds), :45 (+45 seconds), :60 (+60 seconds), or OFF.
  • Press the Drip Stop button to set the new time. Or wait 5 seconds, and the unit will beep, signifying that the new extension time has been set.


  • Note: When OFF is selected, the drip stop will remain open after a brew is complete. You can close the Drip Stop at any time by pressing the Drip Stop button again. dFLt (default) is the machine’s default time setting.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How do I set up Delay Brew?
  • Turn the unit on by pressing the Power button. The unit must remain on for the Delay Brew function to work. DO NOT turn power off after setting Delay Brew.
  • After filling the water reservoir and adding ground coffee or tea to the correct filter holder, be sure the reservoir, brew basket, and filter are securely in place. Place the appropriate-sized vessel under the brew basket. Press DELAY BREW. DELAY BREW will illuminate and the clock will begin to flash “12:00” or the last Delay Brew time that was set.
  • While the clock is flashing, press the hour (H) or minute (M) button to set the Delay Brew start time. The AM or PM indicator will illuminate on the left side of the display as you are setting the desired time. Once the proper time has been set, select your brew size.
  • Turn the START/SELECT dial to choose your brew style. If brewing tea, press the Tea button to toggle to the tea menu, and use the dial to choose your tea type. To change your brew style while in the tea menu, press the Tea button again.
  • Once your selections have been made, pause until DELAY BREW stops flashing, or press DELAY BREW to activate immediately. When activated, the unit will beep and DELAY BREW and your selected options will remain illuminated. To cancel, press DELAY BREW again.


Note: If you attempt to change your selections while Delay Brew is set, the unit will beep and DELAY BREW will flash. To change your selections, cancel the Delay Brew.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
How do I use the Tea permanent filter?
Insert the Tea permanent filter into the Tea filter holder and place the loose-leaf tea or tea bags in the filter holder, on top of the permanent filter.
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What Tea type setting do I use for Rooibos or Pu’erh tea?
Use the Herbal tea setting for Rooibos and the Black tea setting for Pu’erh.
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Why are there two filter holders? Can I use the Coffee and Tea filter holders interchangeably?
Both Coffee and Tea filter holders are specifically designed for optimal brewing. The system will detect if the Coffee or Tea filter holder is inserted when the brew basket is closed, and will brew accordingly. If you place tea in your Coffee filter holder, it will not steep properly. Placing coffee in your Tea filter holder will result in your coffee going through the steeping process, and it will be brewed at incorrect temperatures.
Why are there two filter holders? Can I use the Coffee and Tea filter holders interchangeably?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why do the size options disappear when Specialty brew is selected?
No size selection is necessary as Specialty brew delivers a specific amount of concentrated coffee and tea. Specialty brew delivers approximately 4 oz. of coffee and 6 oz. of tea.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941