Nutri Ninja® - Ninja® Blender System with Auto-iQ® Series | Official Ninja® Product Support & Information

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Product series

Nutri Ninja® - Ninja® Blender System with Auto-iQ®

Model #s

BL680, BL680A, BL681A, BL681C, BL682, BL682W, BL685

Nutri Ninja® - Ninja® Blender System with Auto-iQ®
Nutri Ninja® - Ninja® Blender System with Auto-iQ®
Nutri Ninja® - Ninja® Blender System with Auto-iQ®
My motor will not stick to the counter or table top.
Make sure the surface and the suction feet are wiped clean. The suction feet will only stick to smooth surfaces. The suction feet will not stick on some surfaces (wood, tile, and non-polished finishes).

Do not attempt to use appliance when the motor base is stuck to a surface that is not secure (cutting board, platter, plates, etc.).
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why do I get an ERR message on the display?
Each program has been designed specifically for the jar attached to the base. Certain programs will only work when certain jars are attached. If the program light does not illuminate when the jar is attached, that program will not run and you will get an ERR message on the display.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Sometimes the clock counts up, other times it counts down?
All of our Auto-iQ programs are timed to finish on their own so you don't have to stand there and watch to make sure your results come out great. The speeds (low, med, hi), however, will start counting from 0 and count up until the auto-shut off is reached.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
My unit is powered on, but the blades do not rotate?
This can be caused by the container being overfilled. Carefully remove some ingredients and try again. Be sure not to fill the containers above the MAX fill line.

This may also be caused by the unit being overheated. When the thermal protection has been activated, unplug the unit. Allow it to cool for 15 minutes before plugging it back in.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941