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BackNinja®  Support Center

Product support & information

Product series

Nutri Ninja® Auto-iQ® Compact System

Model #s

BL491, BL492, BL492W, BL493Z

Nutri Ninja® Auto-iQ® Compact System
Nutri Ninja® Auto-iQ® Compact System
Nutri Ninja® Auto-iQ® Compact System
Why is the food not evenly chopped?
For best results when chopping, make sure all ingredients are as dry as possible. Cut the pieces down to even sizes, and reduce the amount of food in the cup. Use very short pulses by quickly pressing the PULSE button.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why doesn't the food mix well?
Using the AUTO-iQ® programs is the easiest way to achieve great results. The pulses and pauses allow the food to settle towards the blade. If food is routinely getting stuck adding some liquid will usually help. When adding ingredients to the cups, start with fresh items, then powders/nuts. Add liquids, and finally frozen items or ice.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941
Why is the blender moving around on the counter while blending?
Make sure the surface, as well as the feet of the blender are clean and dry.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941

At the end of the power cord, there will be a 4-digit number engraved on the outside of one of the metal prongs. This is the date code of your unit, which tells you the date your unit was produced.