United States and Canada 90-Day Returns, Refunds and Exchanges Policy
Updated: October 10, 2018
When any purchase made directly from SharkNinja Operating LLC, online or through our call centers specifically includes a 90-day money-back guarantee, products purchased pursuant to such offers may be returned within 90 days of receipt of the product for a full refund of the purchase price (not including any original processing and handling fees). SharkNinja will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 90-day money back guarantee by following the instructions below:
How To Return An Item
- You must return the item within 90 days of receipt of the product along with the original receipt and a signed letter stating your full name, telephone number, address, and the reason for the return. Please contact our customer service center to request a pre-paid mailer for your return by calling us at 877-581-7375.
- Ship your returned item to the address provided on your pre-paid mailer.
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.
Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.
Additionally, we will provide refund payments through PayPal for purchases made via PayPal. In the event that the PayPal account used to place the order has been closed or is unable to receive funds, we will issue a bank check and receipt of the refund may be delayed. Please contact our customer service representatives to obtain further PayPal refund assistance.
This policy is not to be confused with the manufacturer's warranty which continues even after this 90-day return policy expires.