Continue

OK

Ninja Hot & Cold Brewed System with Thermal Carafe

Model #: CP307

The Ninja Hot and Cold Brewed System offers a vast array of coffee and tea options, including smooth, naturally sweet cold brew in as little as 10 minutes and frothy chai lattes and cappuccinos.

Shop now
What's included
  • 50 oz. (10-Cup) double-walled thermal carafe
  • Separate coffee & tea brew basket
  • Fold-away frother
  • Coffee permanent filter
  • Tea permanent filter
  • Ninja Smart Scoop
  • Removable water reservoir
  • Quick start guide
  • 40-recipe book
Ninja Hot & Cold Brewed System™ with Thermal Carafe
Ninja Hot & Cold Brewed System™ with Thermal Carafe
Ninja Hot & Cold Brewed System™ with Thermal Carafe
Ninja Hot & Cold Brewed System™ with Thermal Carafe
Ninja Hot & Cold Brewed System™ with Thermal Carafe
Ninja Hot & Cold Brewed System™ with Thermal Carafe
Ninja Hot & Cold Brewed System™ with Thermal Carafe
Ninja Hot & Cold Brewed System™ with Thermal Carafe
Ninja Hot & Cold Brewed System™ with Thermal Carafe
Ninja Hot & Cold Brewed System™ with Thermal Carafe

Details

Go beyond the coffeehouse with the Ninja Hot and Cold Brewed System. This brewing system gives you the ability to brew hot, flavorful cups of coffee and tea or over-ice beverages, all powered by Advanced Thermal Flavor Extraction® Technology with Auto-iQ®. 2 Ways to Enjoy Over Ice Coffee and Tea – Choose between smooth, naturally sweet Cold Brewed coffee or tea and vivid, authentic flavored Hot Brewed iced coffee or tea that's never diluted. Specialty Coffee and Tea Favorites – Combine super-rich coffee and tea concentrates with hot or cold frothed milk to create delicious coffeehouse-style drinks.
Read More

Parts and Accessories

([[content.parts.collectionSize]] of [[content.parts.collectionCount]])

FAQs


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

Set Up

How do I fill the water reservoir?
Use the hand grips to lift the water reservoir to the right and up off the brewer. The reservoir lid flips open for easy filling. Add cool, fresh, filtered water up to, but not exceeding, the Max Fill line. Return the water reservoir to the brewer by angling it into the holder and pushing in toward the brewer to lock into place. DO NOT fill the water reservoir with anything other than water, as other liquids may damage your brewer.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How do I remove and insert the removable filter holders?
To remove, slide the brew basket out and lift the filter holder straight up from the brew basket. To reinsert, set the filter holder back into the brew basket. Once the filter holder is in place, slide the brew basket all the way in until it clicks into place.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why do I have to select a Tea Type?
Tea can be made from hard, dense ingredients like spices and dried fruit, or soft, delicate ingredients. Each tea type requires different brewing temperatures to yield the best flavor. The system is expertly calibrated to brew each of the major types of tea— Herbal, Black, White, Oolong, Green—at the ideal temperature, bringing out their freshest flavors and complex nuances.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How do I clean my brewer before first use?
Wash the water reservoir, carafe, removable filter holders, and permanent filters in warm, soapy water with a soft cloth. Rinse all parts, and dry thoroughly. Before first use, prime the system by running two Full Carafe, Classic Brew cycles with water only. After each cycle is complete, discard the water.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later

Cleaning

How do I clean & descale the Ninja Hot & Cold Brewed System?
Download Clean Cycle Instructions Here

  1. Select the Full Carafe size and set the empty carafe beneath the brew basket.
  2. Use a descaling solution specifically formulated for coffeemaker cleaning and follow the directions on the package. Fill the water reservoir up to, but not exceeding, the Max Fill line (50 oz.). OR Fill the water reservoir to the Travel Mug line (16 oz.) with white vinegar, then fill the rest of the reservoir with water up to, but not exceeding, the Max Fill line.
    IMPORTANT: Use only white vinegar.
  3. Once the water reservoir is filled with the cleaning solution and water mixture, press the CLEAN button.
    IMPORTANT: If you cancel the clean cycle, your machine will not be properly descaled.
  4. The clock will display and count down the remaining clean cycle time. It takes approximately 60 minutes to complete a full cycle. Your unit will deliver a small amount of cleaning solution to distribute through the system. It will then pause, deliver additional cleaning solution, and continue for 60 minutes. The extended pauses allow for maximum cleaning and descaling.
    MPORTANT: DO NOT remove the carafe at any time throughout the clean cycle.
  5. Upon completion, the brewer will beep, the clock will display "End," and the CLEAN light will turn off.
  6. Empty and thoroughly clean the carafe and water reservoir with warm, soapy water to remove any cleaning solution that could affect the flavor of your coffee or tea.
  7. Fill the reservoir with fresh water up to, but not exceeding, the Max Fill line and set the empty carafe beneath the brew basket.
  8. Flush the system by running a Full Carafe, Classic Brew cycle with water only. After the cycle is complete, discard the water and thoroughly clean the carafe.


NOTE: To cancel the clean cycle, press the Power button or CLEAN button once. The unit will beep and stop brewing through the cleaning mixture. Continue to follow the instructions starting at Step 6.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How do I clean after a brew?
After the unit has cooled, remove the filter holder from the brew basket. If using a paper coffee filter, discard it. If using one of the permanent filters, hand-wash using warm, soapy water, or place on the top rack of the dishwasher.

Clean the frother whisk after each use. Hand-wash or place on the top rack of the dishwasher.

Hand-wash the carafe and brew-through lid. Use a bottle brush or a cloth to wash the inside of the carafe. DO NOT use a wire brush. The thermal carafe is NOT dishwasher safe.

Wipe down the main unit, showerhead, and water reservoir shelf with a damp, soft cloth. DO NOT immerse the brewer in water. "
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How do I clean my thermal carafe?
We recommend cleaning your thermal carafe with warm, soapy water. If you want to clean the carafe more thoroughly, we recommend using a soft foam brush. DO NOT use a wire brush. The thermal carafe is NOT dishwasher safe.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How often should I clean my brewer?
The CLEAN button/indicator will illuminate orange when the system detects calcium buildup that could be affecting the flavor of your coffee or tea. The CLEAN button/indicator may illuminate more frequently if you live in a hard water area.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
The CLEAN light came on. What cleaning solution should I use?
We recommend descaling solution made specifically for coffeemaker cleaning. You may also use white vinegar.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
What parts are dishwasher safe?
The glass carafe, brew-through lid, permanent filters, removable filter holders, water reservoir, flip-top lid, frother whisk, and scoop are top-rack dishwasher safe.
NOTE: The thermal carafe is NOT dishwasher safe.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How often should I empty the dust cup?
The CLEAN light illuminates when you need to run a clean cycle. If the light is on and you have recently completed a clean cycle, you may need to run another cycle to remove additional mineral buildup that occurs naturally over time.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later

Clock & Delay Brew

How do I set Delay Brew?
Turn the unit on by pressing the Power button. The unit must remain on for the Delay Brew function to work. DO NOT turn power off after setting Delay Brew.

After filling the water reservoir and adding ground coffee or tea to the correct filter holder, be sure the reservoir, brew basket, and filter are securely in place. Place the appropriate-sized vessel under the brew basket. Press DELAY BREW. DELAY BREW will illuminate and the clock will begin to flash “12:00” or the last Delay Brew time that was set.

While the clock is flashing, press the hour (H) or minute (M) button to set the Delay Brew start time. The AM or PM indicator will illuminate on the left side of the display as you are setting the desired time. Once the proper time has been set, select your brew size.

Turn the START/SELECT dial to choose your brew style. If brewing tea, press the Tea button to toggle to the tea menu, and use the dial to choose your tea type. To change your brew style while in the tea menu, press the Tea button again.

Once your selections have been made, pause until DELAY BREW stops flashing, or press DELAY BREW to activate immediately. When activated, the unit will beep and DELAY BREW and your selected options will remain illuminated. To cancel, press DELAY BREW again.

NOTE: If you attempt to change your selections while Delay Brew is set, the unit will beep and DELAY BREW will flash. To change your selections, cancel the Delay Brew.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How do I set the clock?
Once the system is plugged in and powered on, the clock on the control panel will flash on to indicate that the time has not been set. Press the hour (H) or minute (M) button until you reach the current time. The AM or PM indicator will illuminate on the left side of the display as you are setting the time. After a 5-second pause, the clock will stop flashing and the clock will set.
NOTE: If the clock stops flashing and does not display the correct time of day, pressing the hour (H) or minute (M) button at any time will cause the clock to flash again. You can now reprogram the correct time by following the previous steps.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later

Frother

Can I froth non-dairy milk, like soy or almond milk?
Yes. While we recommend dairy milk for best performance, you can froth almond milk or soy milk. For better results, use soy milk heated.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Does the frother produce both hot and cold froth?
Our integrated frother is capable of transforming hot or cold milk into a silky microfoam. For hot froth, the milk will need to either be preheated in the microwave for 45 to 60 seconds or simmered on a stovetop. Cold froth is made with cold milk and is an excellent addition to iced lattes or frozen blended drinks.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How do I clean the frother whisk?
To avoid drips and spills, hold your cup below the whisk while you carry it to your sink or dishwasher for easy cleaning. The frother whisk is top-rack dishwasher safe.
We recommend that you either hand-wash the whisk or place it on the top rack of your dishwasher. We DO NOT recommend placing soapy water in your cup to clean the frother while it is still attached.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How do I froth?
Pour milk into cup until it is about one-third full. (Use more or less milk depending on your preference.) For hot froth, microwave milk for 45 to 60 seconds. Move the frother to the ready position by swinging the frother arm toward the front. Hold the cup under the frother and submerge the whisk just below the surface of the milk. This allows air to fold into the milk, for the frothiest results. Press and hold the frothing button for 30 to 45 seconds. You can easily remove the whisk from the frother by twisting it clockwise. To avoid messes as you carry the whisk to your sink or dishwasher for cleaning, keep the cup under the whisk to catch any drips.

NOTE: When frothing during brewing, DO NOT reach across top of the brewer. Steam is released from the top of the brewer and can result in a steam burn.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How do I set up my built-in frother whisk? How do I take it off?
To set up your frother, swing the frother arm from the back of the machine to the front until it is locked into place. Install the whisk onto the integrated frother by pushing up the whisk and rotating it counterclockwise. There are also lock icons on the frother whisk to indicate which way to turn it to lock it in.

To remove the frother whisk, twist clockwise and pull down.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
What's the best milk to use for frothing?
For best results and to create the most froth using hot milk, we recommend using whole milk. For cold froth, we recommend skim milk.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later

General Information

How does Smart Basket Recognition work?
When the brew basket is fully closed, the control panel will display options for coffee or tea, depending on which filter holder is inserted.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Is there cord storage on the Ninja Hot & Cold Brewed System?
You can store the cord inside the unit. Push the cord into the opening on the back of the unit.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How do I find my system's Date Code?
The 4-digit Date Code number is engraved on the outside of one of the metal prongs on the power cord plug. The Date Code tells you the date your unit was produced. For reference, see the diagram below:
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Where can I find my model number?
The model can be found on the bottom of your unit, or in your Owner's Guide.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later

Product Specifications

What are the size dimensions of the Ninja Hot & Cold Brewed System?
12.84" (L) x 11.06" (W) x 16.18" (H)
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
What size paper filter fits in my brew basket?
The brew basket is designed to fit a #4 cone paper filter.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later

Brewing

Adjusting the automatic drip stop time to avoid liquid in brew basket after brew.
After a brew is complete, the drip stop will automatically close. Some types of coffee, such as finely ground or decaf, can take a little longer to fully drain from the brew basket.

To extend the amount of time the drip stop remains open after a brew, press and hold the Drip Stop button until the clock display flashes either dFLt (default) or the previously specified time. Press the hour (H) or minute (M) button until the desired extension time is shown: dFLt (default), :15 (+15 seconds), :30 (+30 seconds), :45 (+45 seconds), :60 (+60 seconds), or OFF. Press the Drip Stop button to set the new time. Or wait 5 seconds, and the unit will beep, signifying that the new extension time has been set.

NOTE: When OFF is selected, the drip stop will remain open after a brew is complete. You can close the Drip Stop at any time by pressing the Drip Stop button again. dFLt (default) is the machine’s default time setting.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Are special coffee beans required?
No. However, a medium grind is recommended.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Can I add more water to the reservoir while brewing?
We do not recommend adding water to the water reservoir while the system is in use.
Only add water if the clock displays the "Add" and "Wtr" messages during your brew. Add water to the reservoir, then press the START/SELECT dial to resume the brew.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Can I change brew settings after the brew cycle has begun?
Once Specialty brew has started, you cannot change brew settings. For all other brews, you may select a different brew size, style, or tea type within 5 seconds. Results vary, depending upon the status of the current brew cycle.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Can I froth and brew at the same time?
Yes, you can froth and brew at the same time. However, when brewing is in process, DO NOT reach across the top of the brewer. Steam is released from the top of brewer and can result in a steam burn.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Can I use shaved ice or crushed ice for iced coffee or cold brew, or must I use ice cubes?
For optimal brewing performance, use whole ice cubes when brewing Over Ice or Cold Brew.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Can I use tea bags in the Tea filter holder?
Yes, you can use tea bags in the Tea filter holder. Arrange the strings so they hang outside the brew basket.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Can I use the Coffee and Tea filter holders interchangeably?
Both Coffee and Tea filter holders are specifically designed for optimal brewing. The system will detect if the Coffee or Tea filter holder is inserted when the brew basket is closed, and will brew accordingly.

If you place tea in your Coffee filter holder, it will not steep properly. Placing coffee in your Tea filter holder will result in your coffee going through the steeping process, and it will be brewed at incorrect temperatures.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Do I need to rip open tea bags and empty contents into brew basket?
No, you can you place whole tea bags into the Tea filter holder.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Do I need to use a paper filter with the Coffee permanent filter?
No, a paper filter and the permanent filter should NOT be used together when brewing coffee. Using both the permanent filter and a paper filter may result in clogging, and water and/or coffee backing up in the brew basket.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Do I need to use extra coffee or tea for the different brew styles?
For Classic, Rich, Over Ice and Specialty, use the same amount of coffee or tea for each size selected. Each brew type is designed to make the strength you need using the measurements denoted on the Ninja Smart Scoop.

The only exception is Cold Brew Coffee, which will require one extra scoop.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Do I need to use the Brew-Through Lid in my Carafe?
Yes, we recommend using the brew-through lid as it helps maintain the carafe temperature, and to deliver optimal flavor. If the lid is not used, or is not properly in place, heat could escape from the carafe, causing the coffee to cool rapidly.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Do I need to use the Tea permanent filter when using tea bags?
Yes, use the Tea permanent filter when using tea bags. You may remove the Tea permanent filter if more space is needed in the brew basket for the tea bags.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Does the Ninja Hot & Cold Brewed System take pods?
This brewer is designed to brew coffee grounds only. DO NOT insert pods or K-Cups®* into the brew basket. *K-Cup is a registered trademark of Keurig Green Mountain, Inc. Use of the K-Cup trademark does not imply any affiliation with or endorsement by Keurig Green Mountain, Inc.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How can I pause the brew cycle to pour a cup?
When brewing a half or full carafe, press the Drip Stop button to pause the brew cycle and pour a cup. Promptly replace the carafe and press the Drip Stop button again to complete the brew.
NOTE: If you forget to press the Drip Stop button to resume the brew, the unit will pause the brew, and after 30 seconds it will give you a friendly audible reminder. After 5 minutes, the brew will be canceled.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How do you use the Tea permanent filter?
Insert the Tea permanent filter into the Tea removable filter holder and place the loose-leaf tea or tea bags in the filter holder, on top of the permanent filter.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Is it okay to brew Over Ice and Cold Brew in the glass and thermal carafes?
Yes, the Ninja® glass and thermal carafes were specially designed for both hot and Over Ice coffee and tea. When making Over Ice or Cold Brew in the carafe, fill it to the top with ice cubes and let your Ninja Hot & Cold Brewed System do the rest.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Is there an auto shut-off feature?
Yes. After one hour of inactivity, the system will power off.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
What grind coffee should I use?
A medium grind coffee is recommended.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
What type of water should I use?
We recommend cool, fresh, filtered water for the best flavor. DO NOT use well water.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why are my Over Ice Brew or Cold Brew beverages not brewed cold?
Ensure your cup, travel mug, or carafe is filled all the way to the top with ice cubes before brewing. Your Ninja Hot & Cold Brewed System will brew at elevated temperatures to lock in the best flavor, then the ice will cool the brewed coffee or tea to the perfect temperature.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why are there instructions on both sides of the Ninja Smart Scoop?
The Ninja Smart Scoop takes the guesswork out of measuring. One side of our scoop is used for coffee and the other for tea. COFFEE measurements are on top, and TEA measurements on the bottom. The numbers beside the icons show the number of scoops recommended for each brew size.

COFFEE (on TOP): Use the LARGE scoop for Half Carafe, Full Carafe, or a Specialty coffee; use the SMALL scoop for all other coffee sizes.

TEA (on the BOTTOM, in GREEN): Use the LARGE scoop for Specialty tea; use the SMALL scoop for all other tea sizes.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why are there two filter holders?
To avoid flavor crossing, Ninja® designed one filter holder to be used exclusively for coffee, and another one to be used only for tea. The Coffee filter holder has the orange handle and coffee bean icon. The Tea filter holder has the green handle and tea leaf icon.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why do I need an extra scoop when making Cold Brew coffee but not when making Cold Brew tea?
Cold Brew coffee is stronger, richer and more caffeinated, which requires the additional scoop.
An extra scoop is not needed for Cold Brew tea as it is intended to be lighter and sweeter.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why do the size options disappear when Specialty brew is selected?
Cold Brew coffee is stronger, richer and more caffeinated, which requires the additional scoop.
An extra scoop is not needed for Cold Brew tea as it is intended to be lighter and sweeter.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why does it take over 10 minutes to make Cold Brew?
Cold Brew is a slow extraction process that brews at an accelerated lower temperature. Because it is brewing at a lower temperature, the brew takes longer to completely extract the flavor.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why does Specialty Green Tea brew a different amount than other Specialty Tea settings?
The Specialty Green tea setting is designed for Matcha and will get yield 2 oz. of tea. The other tea type options (Herbal, Black, Oolong, White) will yield 6 oz.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why is my brew cycle too slow?
Depending on your settings, your brew time will vary from around 4 minutes to 18 minutes. The control panel will indicate brew status.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why is my coffee or tea too strong?
COFFEE: For milder coffee, use the Classic brew setting, use lighter roast beans, or use a paper filter rather than the permanent filter. If you want an even milder flavor, you can use less coffee in the brew basket.
TEA: For milder tea, use the Classic brew setting, or use less tea in the brew basket.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why is my coffee or tea too weak?
COFFEE: For stronger coffee, use the Rich brew setting, try darker roast beans, or use the Coffee permanent filter rather than a paper filter. If you want an even bolder flavor, you can add more coffee grounds to the brew basket. Additional grounds do absorb liquid, so you will have a smaller, more concentrated cup of coffee.
TEA: For stronger tea, use the Rich brew setting, or add more tea to the brew basket.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why is my green tea is brewed at a cooler temperature?
Green tea is delicate, and therefore requires a lower brewing temperature (about 170°F–175°F). If brewed with water that is too hot, it becomes bitter. If you would like your green tea stronger, we recommend using the Rich setting, which results in a stronger taste.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why is my Over Ice/Cold Brew tea sometimes cloudy?
When hot tea comes in contact with ice, antioxidants bind together and create a cloudy appearance. This is harmless, and indicates that the tea is fresh and high quality. The following tips may improve clarity:
  1. Use filtered or spring water.
  2. Use high-quality loose-leaf tea that isn't powdery.
  3. If your tea leaves are small and dense, try using a little less of them.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why is no coffee or tea dispensing from the brew basket during my brew?
Different brews require different blooming times for coffee and steep times for tea. The system knows how long and at what temperature to brew to deliver an optimal cup of coffee or tea.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why is there no Rooibos or Pu’erh Tea Type setting?
Use the Herbal tea setting for Rooibos and the Black tea setting for Pu’erh.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why is there sediment in my coffee?
If using the permanent filter, the sediment at the bottom of the brewed coffee may be due to using finely ground coffee. To reduce the amount of sediment in the brewed coffee, use a slightly coarser grind or use a paper filter.
NOTE: We DO NOT recommended using a paper filter in conjunction with the permanent filter, as it may cause clogging, and water or coffee may back up in the filter basket.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why is there water left in my reservoir?
The water reservoir markings are minimum fill lines that indicate the amount of water needed for that brew size. However, all brew styles use different amounts of water to create the proper flavor and concentration, so occasionally some water may remain in the reservoir.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later

Product Care


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

Set Up

How do I clean my brewer before first use?
Wash the water reservoir, carafe, removable filter holders, and permanent filters in warm, soapy water with a soft cloth. Rinse all parts, and dry thoroughly. Before first use, prime the system by running two Full Carafe, Classic Brew cycles with water only. After each cycle is complete, discard the water.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later

Cleaning

How do I clean & descale the Ninja Hot & Cold Brewed System?
Download Clean Cycle Instructions Here

  1. Select the Full Carafe size and set the empty carafe beneath the brew basket.
  2. Use a descaling solution specifically formulated for coffeemaker cleaning and follow the directions on the package. Fill the water reservoir up to, but not exceeding, the Max Fill line (50 oz.). OR Fill the water reservoir to the Travel Mug line (16 oz.) with white vinegar, then fill the rest of the reservoir with water up to, but not exceeding, the Max Fill line.
    IMPORTANT: Use only white vinegar.
  3. Once the water reservoir is filled with the cleaning solution and water mixture, press the CLEAN button.
    IMPORTANT: If you cancel the clean cycle, your machine will not be properly descaled.
  4. The clock will display and count down the remaining clean cycle time. It takes approximately 60 minutes to complete a full cycle. Your unit will deliver a small amount of cleaning solution to distribute through the system. It will then pause, deliver additional cleaning solution, and continue for 60 minutes. The extended pauses allow for maximum cleaning and descaling.
    MPORTANT: DO NOT remove the carafe at any time throughout the clean cycle.
  5. Upon completion, the brewer will beep, the clock will display "End," and the CLEAN light will turn off.
  6. Empty and thoroughly clean the carafe and water reservoir with warm, soapy water to remove any cleaning solution that could affect the flavor of your coffee or tea.
  7. Fill the reservoir with fresh water up to, but not exceeding, the Max Fill line and set the empty carafe beneath the brew basket.
  8. Flush the system by running a Full Carafe, Classic Brew cycle with water only. After the cycle is complete, discard the water and thoroughly clean the carafe.


NOTE: To cancel the clean cycle, press the Power button or CLEAN button once. The unit will beep and stop brewing through the cleaning mixture. Continue to follow the instructions starting at Step 6.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How do I clean after a brew?
After the unit has cooled, remove the filter holder from the brew basket. If using a paper coffee filter, discard it. If using one of the permanent filters, hand-wash using warm, soapy water, or place on the top rack of the dishwasher.

Clean the frother whisk after each use. Hand-wash or place on the top rack of the dishwasher.

Hand-wash the carafe and brew-through lid. Use a bottle brush or a cloth to wash the inside of the carafe. DO NOT use a wire brush. The thermal carafe is NOT dishwasher safe.

Wipe down the main unit, showerhead, and water reservoir shelf with a damp, soft cloth. DO NOT immerse the brewer in water. "
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How do I clean my thermal carafe?
We recommend cleaning your thermal carafe with warm, soapy water. If you want to clean the carafe more thoroughly, we recommend using a soft foam brush. DO NOT use a wire brush. The thermal carafe is NOT dishwasher safe.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How often should I clean my brewer?
The CLEAN button/indicator will illuminate orange when the system detects calcium buildup that could be affecting the flavor of your coffee or tea. The CLEAN button/indicator may illuminate more frequently if you live in a hard water area.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
The CLEAN light came on. What cleaning solution should I use?
We recommend descaling solution made specifically for coffeemaker cleaning. You may also use white vinegar.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
What parts are dishwasher safe?
The glass carafe, brew-through lid, permanent filters, removable filter holders, water reservoir, flip-top lid, frother whisk, and scoop are top-rack dishwasher safe.
NOTE: The thermal carafe is NOT dishwasher safe.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
How often should I empty the dust cup?
The CLEAN light illuminates when you need to run a clean cycle. If the light is on and you have recently completed a clean cycle, you may need to run another cycle to remove additional mineral buildup that occurs naturally over time.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later

General Information

How do I find my system's Date Code?
The 4-digit Date Code number is engraved on the outside of one of the metal prongs on the power cord plug. The Date Code tells you the date your unit was produced. For reference, see the diagram below:
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Where can I find my model number?
The model can be found on the bottom of your unit, or in your Owner's Guide.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later

Troubleshooting


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

Cleaning

Why are there white particles or film in my coffee/tea and filter?
The white particles or film you are seeing may be mineral deposits coming from the water you're using. This is an indicator that your system needs to be cleaned. Follow the instructions for cleaning and descaling your unit in your Owner's Guide, or under the "How do I clean & descale the Ninja Hot & Cold Brewed System" FAQ.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later

General Information

Why is my Ninja Hot & Cold Brewed System leaking?
After removing the water reservoir, there may be a small amount of water in the reservoir valve. This can be easily removed with a dry cloth.
If the leak is coming from the brew basket, make sure all parts are assembled correctly and securely. If the leak is coming from the bottom of the brewer, call Customer Service at 1-877-646-5288.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later

Brewing

What should I do when there is an Error message on the clock display?
If the clock displays "Er" and then a number (for example, "Er 03"), contact Customer Service at 1-877-646-5288.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why did my brew basket overflow when brewing coffee?
The bottom of the filter holder may be clogged. This can happen with finely ground coffee or if there are too many coffee grounds in the brew basket. Medium-ground coffee is recommended. NOTE: When using a paper filter, do not also use the permanent filter.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why did my cup or travel mug overflow?
Ensure you are using at least a 12 oz. cup for the Cup size, 14 oz. cup for the XL Cup size, 16 oz. travel mug for the Travel Mug size, and 20 oz. travel mug for the XL Multi-Serve size.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why do I get an inconsistent brew volume when using the same setting?
If you are experiencing inconsistent brew volume, we recommend you run a clean cycle. See "How do I clean & descale the Ninja Hot & Cold Brewed System" FAQ for instructions.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why does the clock display say "Add" "Wtr"?
The system does not have enough water in the reservoir to complete your brew. Add fresh water to the reservoir and then press the START/SELECT dial to resume.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why does the clock display say "CLn"?
The system has detected that a clean cycle needs be run immediately to remove calcium scale buildup in the boiler. See "How do I clean & descale the Ninja Hot & Cold Brewed System" FAQ for instructions.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why does the clock display say "Hot" "Wtr"?
The system has detected that hot water has been added to the water reservoir. Remove the reservoir and empty the hot water. Refill the reservoir with fresh, cool water and return it to the base of the system. Wait until the display no longer shows "Hot" "Wtr" before using the system again.
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later
Why is there still liquid in my brew basket after a brew?
After a brew is complete, the drip stop will automatically close. Some types of coffee, such as finely ground or decaf, can take a little longer to fully drain from the brew basket.

To extend the amount of time the drip stop remains open after a brew, press and hold the Drip Stop button until the clock display flashes either dFLt (default) or the previously specified time. Press the hour (H) or minute (M) button until the desired extension time is shown: dFLt (default), :15 (+15 seconds), :30 (+30 seconds), :45 (+45 seconds), :60 (+60 seconds), or OFF. Press the Drip Stop button to set the new time. Or wait 5 seconds, and the unit will beep, signifying that the new extension time has been set.

NOTE: When OFF is selected, the drip stop will remain open after a brew is complete. You can close the Drip Stop at any time by pressing the Drip Stop button again. dFLt (default) is the machine’s default time setting."
Your feedback is on its way to us
Thank you for your feedback
Something went wrong, please try again later

At the end of the power cord, there will be a 4-digit number engraved on the outside of one of the metal prongs. This is the date code of your unit, which tells you the date your unit was produced.