Credit Card Policy

Credit Card Policy

SharkNinja Operating LLC (“SharkNinja”) is the creator of the household brands Shark & Ninja

  • Your telephone or online order is an offer to buy from SharkNinja. SharkNinja reserves the right not to accept an order at its sole discretion.
  • Once you have submitted an order, you will receive an automatic e-mail confirming the details of your order (name, address, product ordered, price, etc.). Such e-mail is a confirmation that the order has been received by SharkNinja and does not constitute acceptance of your order.
  • SharkNinja reserves the right at any time after receipt of your order to accept or decline your order for any reason, regardless of whether your order has been confirmed or your credit card has been charged.
  • Even though we try to accept all orders, sometimes this might not be possible. If your order is declined or cancelled by us after your credit card has been charged for the purchase, we will promptly issue a credit to your credit card.
  • Payment for the goods you order are payable by all major credit cards, PayPal, gift prepaid cards, and prepaid credit cards.
  • The billing address you use when placing your order must match what the respective credit card company has on file. If not, your order will not be processed due to safety and security measures that we have in place for our credit card transaction processing.
  • All dollar amounts shown on and are in U.S. dollars.
  • If you have any other questions or comments, please contact customer service at 866-826-6941 from Monday – Friday 8:00AM – 10:00PM, Saturday – Sunday 9:00AM – 6:00PM EST.

At the end of the power cord, there will be a 4-digit number engraved on the outside of one of the metal prongs. This is the date code of your unit, which tells you the date your unit was produced.