Returns

United States and Canada Returns, Refunds and Exchanges Policy


Updated: December 20, 2016

Unless otherwise stated, any purchase made directly from SharkNinja Operating LLC, online or through our call centers, may be returned within 60 days of receipt of the product for a full refund of the purchase price (less shipping and handling and restocking fees). SharkNinja will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 60 day money back guarantee by following the instructions below:

How To Return An Item
  1.  You must return the item within 60 days of receipt of the product along with the original receipt and a signed    letter stating your full name, telephone number, address, and the reason for the return.

  2.  Mail your returned item to:

    From the USA:
     SharkNinja Operating LLC c/o Motivational Fulfillment & Logistics
     15820 Euclid Ave.
     Chino, CA 91708

    From Canada:
     SharkNinja Returns
     8000 Henri Bourassa Ouest
     St-Laurent, QC H4S 1P4

Return Exceptions
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.

Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.

Additionally, we will provide refund payments through PayPal for purchases made via PayPal. In the event that the PayPal account used to place the order has been closed or is unable to receive funds, we will issue a bank check and receipt of the refund may be delayed. Please contact our customer service representatives to obtain further PayPal refund assistance.

Restocking Fee
We reserve the right to include a 10% restocking fee, which would be deducted from your refund. Unless otherwise stated, we do not refund the original shipping and handling that you paid on the order.

If you have any questions about our return policy, please call us at 866-826-6941 or email us at consumer-services@sharkninja.com.

This policy is not to be confused with the manufacturer's warranty which continues even after this 60 day return policy expires.

At the end of the power cord, there will be a 4-digit number engraved on the outside of one of the metal prongs. This is the date code of your unit, which tells you the date your unit was produced.